Privacy Policy

Bistro Pod

1. Introduction

Bistro Pod ("we," "our," or "us") respects your privacy and is committed to protecting any personal data you provide while using our website (bistropod.com) ("Website"). This Privacy Policy explains how we collect, use, and safeguard your information when you visit our Website, as well as your rights under UK GDPR and relevant data protection laws.

By using our Website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our Website.

2. Information We Collect

When you visit or interact with our Website, we may collect the following types of information:

2.1 Information You Provide Directly

  • Contact Information – When you submit an enquiry, book our food truck, or contact us via email or phone, we collect your name, email address, phone number, and any details related to your request.

2.2 Information Collected Automatically (via Squarespace)

  • Device & Browsing Information – When you access our Website, Squarespace automatically collects technical data such as IP addresses, browser types, and pages visited.

  • Essential Cookies – We only use necessary cookies to ensure the functionality and security of our Website. See Section 6 for details.

3. How We Use Your Information

We use your personal data to: Respond to Enquiries & Bookings – To communicate with you about food truck hire, pricing, and services.

We do not sell or rent your data to third parties.

4. Sharing Your Information

We only share your personal data when necessary, such as:

  • With trusted service providers (e.g., Squarespace) who help operate our Website.

  • If required by law enforcement or legal authorities in compliance with UK laws.

  • If we undergo a business transfer (e.g., merger or sale), where personal data may be included as part of the transition.

All third parties are required to handle your data securely and comply with applicable laws.

5. Your Rights & Choices (UK GDPR Compliance)

As a user under UK GDPR, you have the following rights:

  • Right to Access – Request a copy of the personal data we hold about you.

  • Right to Rectification – Request correction of inaccurate or incomplete data.

  • Right to Erasure ("Right to be Forgotten") – Request deletion of your data, except where legally required to retain it.

  • Right to Restrict Processing – Request that we limit how we use your data.

  • Right to Data Portability – Request a transfer of your data to another service provider.

  • Right to Object – Opt out of communications at any time.

6. Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small files stored on your device that are essential for our Website to function properly.

6.2 How We Use Cookies

We only use essential cookies, which are required for basic functionality and security.

Crumb – Prevents cross-site request forgery (CSRF) attacks to protect user data. Duration: Session.

RecentRedirect – Prevents redirect loops when a visitor is redirected to a new page. Duration: 30 minutes.

SS_MID – Assigns a unique ID to visitors for security and session consistency. Duration: 2 years.

SS_SESSION_ID – Tracks user sessions to maintain website security and performance. Duration: Session.

IR_gbd – Used for load balancing and domain routing within Squarespace’s infrastructure. Duration: Session.

6.3 Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7. Data Security

We take data protection seriously and use SSL encryption, firewalls, and secure servers to protect your information. However, no online transmission is 100% secure, so please take precautions when sharing personal data.

8. Retention of Data

We only keep your data for as long as necessary for the purposes outlined in this policy or to comply with legal requirements. Once no longer needed, your data is securely deleted.

9. Third-Party Links

Our Website may link to third-party sites. We are not responsible for their privacy practices—please review their policies before submitting any data.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with the last updated date at the top of the page.

11. Contact Us

For any questions about this Privacy Policy or how we handle your data, contact us on hello@bistropod.com

Summary in Plain English

  • We collect basic info when you enquire, book, or browse the site.

  • We only use essential cookies for security and site functionality.

  • We don’t sell your data—it’s only shared with essential service providers.

  • You can request, edit, or delete your data anytime.

  • We take security seriously but can’t guarantee 100% protection.